1. Information We Collect From You
To provide an immediate roadside dispatch and emergency fuel drain, we need to collect specific details from you. This includes:
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Contact Information: Your name, phone number, and email address.
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Location Data: The exact address, highway location, or petrol station forecourt where your vehicle is stranded.
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Vehicle Details: Your vehicle make, model, registration number, and the type of fuel or fluid contamination (e.g., petrol in diesel, AdBlue in diesel).
2. How We Use Your Information
We use the information we collect strictly to manage your emergency request and deliver our services safely. This includes:
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Dispatched technicians using your location to find your vehicle quickly.
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Contacting you via phone with accurate arrival times or quote updates.
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Processing financial payments for the fuel extraction services rendered.
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Disposing of the extracted fuel in accordance with environmental waste reporting laws.
3. Data Protection and Security
We understand the data you provide during a stressful roadside emergency is sensitive.
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We implement strict security measures to protect your information from unauthorized access, alteration, or disclosure.
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Your payment details are processed securely through encrypted, industry-standard payment gateways. We do not store your financial data on our servers.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share your data with:
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Our on-duty mobile technicians or approved contractors who are physically coming to drain your fuel tank.
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Authorised environmental or waste disposal authorities, only when legally required to log the proper disposal of hazardous fuel waste.
5. Your Rights
Under data protection laws, you have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, or ask us to delete your personal information from our active systems once your recovery job is completed and paid for.
6. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us:
🌐 Website: https://www.wrongfuel-emergency.co.uk
✉️ Email: wrongautofueldoctor@gmail.com
📞 Phone: 07771 029122
